Managed IT & Helpdesk
Managed IT services that keep your team working.
A dedicated team that answers fast, fixes it right and keeps every device patched, monitored and secure, for one predictable monthly price.
Why it matters
Your outsourced IT department, without the overhead.
Most growing businesses reach a point where IT is either one overworked person or nobody at all. Tickets pile up, updates get skipped and small problems turn into downtime.
AJTC becomes your IT department. We handle day-to-day support for your users, keep your systems maintained in the background, and give you a single team that knows your environment, from the front desk printer to the server closet.
What we do
How AJTC handles managed it & helpdesk.
24/7 helpdesk
Call, email or open a ticket in the Client Portal. A real technician acknowledges every request and works it to resolution.
Proactive maintenance
Operating system and application patching, health checks and cleanup on a schedule, before problems reach your users.
Monitoring & alerting
Servers, network devices, backups and endpoints are monitored around the clock, with automated responses to common issues.
User lifecycle
New hire setup, offboarding, access changes and device provisioning handled consistently, with nothing left behind.
Vendor management
We deal with your ISP, phone carrier, printer company and line-of-business software vendors so you do not have to.
Strategic reviews
Regular technology reviews and budgeting so upgrades are planned, not emergencies.
What's included
Everything you need, nothing you don't.
- Unlimited remote helpdesk support
- On-site support in Chicagoland and Greater Phoenix
- Patch management for Windows, macOS and key applications
- 24/7 monitoring of servers, network and backups
- Endpoint protection on every managed device
- Asset inventory and documentation
- Onboarding and offboarding
- Quarterly technology reviews
How is managed IT priced?
Most clients pay a flat monthly fee based on the number of users and devices we support, so your IT costs are predictable. We will give you an exact quote after a free assessment, and we will match or beat your current provider for qualifying businesses.
Do you offer 24/7 support?
Yes. AJTC clients can reach support 24/7. Urgent issues that stop work are prioritized ahead of everything else.
We already have an internal IT person. Can you work with them?
Absolutely. Many clients use AJTC as co-managed IT: your internal staff handles what they know best, and we provide the helpdesk depth, tools, security stack and after-hours coverage.
How long does onboarding take?
Typically two to four weeks depending on size. We document your environment, deploy our monitoring and security tools, and coordinate with your previous provider so there is no gap in coverage.
Related services
Works even better together.
Let's take a look at your IT.
A free, no-pressure assessment of your network, security and costs, with clear recommendations whether you work with us or not.